You may be running into one of two issues:
There is currently a known issue with our executive summary field character counter. Additionally, we have seen this issue when a submission form is copied into a MS Word doc, edited, and then the submission text is copied back into the form. MS Word retains hidden code that our character counter can’t read but pastes and causes the character count to be exceeded.
To resolve both of these issues:
- Copy (Ctrl-C/Cmd-C) all of the text from MS Word and Paste (Ctrl-V/Cmd-V) it into a format-free text editor, like TextEdit (Mac) or Notepad (Windows).
- Make sure the tool is displaying the copy in “Plain Text.
- Copy (Ctrl-C/Cmd-C) and Paste (Ctrl-V/Cmd-V) your form field answers back into the AFWERXChallenge site.
They should now be under the character count. If not, please try pasting one sentence at a time until it shows the limit has been reached.